Professional Services Consultant

Propertyware is a powerful Software-as-a-Service platform that is revolutionizing the way landlords manage rental properties. Propertyware's on-demand CRM solution makes it easy to manage any type of real estate. Thousands of users from companies like Century 21, CBRE and Prudential use Propertyware daily to help them fill vacancies, collect rent and charges electronically and drive more revenue from any type of real estate from anywhere in the world.

Are you prepared to join one of the few rapidly growing software companies in the today’s challenging economy? San Francisco-based Propertyware, Inc. (http://www.propertyware.com) is the leader in on-demand real estate solutions for landlords and property managers. Propertyware’s software-as-a-service (SaaS) solutions include customer relationship management (CRM) to track any type of real estate and assist landlords to list vacancies online, electronically collect tenant payments and service customers through online portals.

Responsibilities

The Propertyware Implementation Consultant will be responsible for managing clients in both pre and post sale scenarios and ensure their long-term success.. This Implementation Consultant will be responsible for the delivery of professional services for Propertyware customers including the following:

• Business Process Reviews. Manage the discovery process to become familiar with the customer’s current pain points and to develop an implementation strategy
• Data Extractions and Migration. Use tools to extract data from various sources including database files and MS Excel files.
• Import and Configuration. Import customer data into Propertyware and configure the application to meet their needs.
• Adoption. Manage the process for helping the customer to adopt the Propertyware solution within the first 60 days.

The perfect candidate must have a passion for technology, advanced analytical problem solving skills and the ability to project manage the roll out of a software solution.

Qualifications

The Implementation Consultant should have many of these following qualifications:

• 3+ years experience in software applications consulting either internally (part of an IT organization) or externally (consulting firm or software provider).
• Excellent experience with managing change management and business process mapping for a software implementation
• Excellent understanding and related work experience related to ERP, CRM and E-commerce
• Excellent understanding of common business practices as related to property management, accounting and electronic payments (ACH, credit card processing)
• Successful candidates should have demonstrated experience in translating customer business requirements into business solutions as a software solution
• Candidates should have solid client management skills, with the ability to manage customer expectations and execute on an implementation plan.
• Experience with software-as-a service (SaaS) solutions is a plus
• Experience with financial accounting, customer relationship management and real estate is preferred
• The perfect candidate shoud have consulting experience with many of the following applications: Yardi, RealPage, Promas, QuickBooks, Microsoft Dynamic, salesforce.com
• Experience with enterprise integration tools and extract, transformation and load (ETL) tools
• Working knowledge of and experience using XML, MS Access, FileMaker Pro and SQL databases is desirable.
• Experience with designing and writing HTML, how-to guides and documentation a major plus

Personality / Credentials

• Enthusiastic, professional, and confident personality, with a focus on customer success
• Excellent listening skills to fully understand the customer requirements and pain points
• Ability to translate customer requirements into implementation plans
• Technical acumen to help migrate customer data from various competitive solutions
• Driven by customer success with a team player attitude
• BA/BS Degree (or equivalent) in a related discipline
• 2 to 5 years of work experience
• This person MUST have more than one year of hands on experience configuring package software and/or SaaS solutions.
• Authorized to work in the U.S. without the need for sponsorship
• Available for Occasional Travel ( < 20%)

Position includes salary, commission plan, stock options and benefits.

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